Username Password Forgotten your password?

Novel Coronavirus - COVID-19

Toi Te Ora Public Health is currently fully engaged in the public health response for COVID-19.  We wish to advise that this may mean a delay in response or action in regards to some enquiries.  We apologise for any inconvenience this may cause.

Current status

Updated as at 1:30PM, 28/05/2020
This page is updated weekdays.

Number of confirmed and probable cases of COVID-19 (novel coronavirus) in:

  • New Zealand: 1,504

  • Bay of Plenty: 47 (47 have recovered)

  • Lakes: 16 (16 have recovered)

Number of confirmed and probable cases of COVID-19 (novel coronavirus) in:

  • Western Bay of Plenty*: 46

  • Eastern Bay of Plenty*: 1

  • Rotorua*: 10

  • Taupō*: 6

*'Western Bay of Plenty' - Tauranga City and Western Bay of Plenty District combined.

*'Eastern Bay of Plenty' - Whakatāne District, Kawerau District and Ōpōtiki District combined.

*'Rotorua' - Rotorua District.

*'Taupō' - Taupō District.

These numbers are updated on this page after the Ministry of Health daily public update (mid-afternoon). See the Ministry of Health website for more information on COVID-19 cases in New Zealand.

If you feel unwell please call Healthline (for free) on 0800 358 5453 or 
+64 9 358 5453 for international SIMS.

Recently, an outbreak of a new coronavirus disease now called COVID-19 (sometimes called novel coronavirus or 2019-nCoV) was identified.  COVID-19 was first reported in Wuhan City, Hubei Province, China.  It has since been reported in other countries around the world, including New Zealand. The latest information on this is available on the World Health Organization website.

Coronaviruses are a large and diverse family of viruses which cause illnesses such as the common cold.  The most recent diseases caused by coronaviruses include severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS).   

The latest border control measures relating to COVID-19

The Government announced further border measures restricting entry to New Zealand. Only New Zealand residents and citizens (and their children and partners) are permitted to enter New Zealand. 

This includes the Realm countries (the Cook Islands, Niue, Tokelau), Australian citizens and permanent residents ordinarily resident in New Zealand, airline and marine crew.

There will be some exceptions, on a case by case basis, for example for essential health workers, humanitarian reasons, and others.

Every traveller arriving into New Zealand on a flight which departs from another country after 23:59 on 9 April must go into one of two facilities for a minimum of 14 days.

Visit the Ministry of Health's website for more information.


New Zealand at Alert Level 2

COVID-19 Alert Levels were introduced to New Zealand on Saturday 21 March.

Effective from 11:59pm on Wednesday 13 May, New Zealand is at Alert Level 2

This means that COVID-19 is contained in New Zealand but that the risk of community transmission remains.

At Alert Level 2:

  • Most businesses can open if they can do it safely.  We can go in-store at local businesses.

  • Tertiary education facilities, schools and early learning centres will be open.

  • We can travel between regions.

  • Initially gatherings like weddings, religious ceremonies and social gatherings can have up to a maximum of 10 people.  Tangihanga and funerals may have up to 50 people (see here for more information).

  • We can safely connect and socialise with close friends and family, in groups of up to a maximum of 10 people. 

  • We can visit local cafes and restaurants, bars and pubs to have a meal.

  • We can return to our regular recreation activities, at first keeping to groups of up to 10 people.

  • We need to maintain physical distancing; limiting interactions with others remains our best defence against COVID-19. 

  • Wide-scale testing will continue. Even if you only have mild symptoms that may be COVID-19, stay home and away from work or school, and arrange to get tested.

  • More detailed guidance is available at

View the Alert Level Table here.

 Key websites

 Key links

 If you have health-related concerns about coronavirus, call the dedicated Healthline 0800 number: 0800 358 5453 or for international SIMS +64 9 358 5453. The line is staffed by nurses, paramedics and health advisors and operates 24 hours a day, 7 days a week. Interpreters are available.


 Information for


 Advice for Health Professionals

Notification of suspected or confirmed cases of COVID-19 (Novel Coronavirus)

Health practitioners are required to notify any suspected or confirmed cases of COVID-19 (novel coronavirus) to the local Medical Officer of Health. A COVID-19 eReferral notification form is now available for all Bay of Plenty and Lakes GPs to send notifications to Toi Te Ora.

If you require advice relating to any possible cases, please call the duty Medical Officer of Health through the hospital switchboard.



Share on Facebook 
< Back