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Novel Coronavirus - COVID-19

Toi Te Ora Public Health is currently fully engaged in the public health response for COVID-19.  We wish to advise that this may mean a delay in response or action in regards to some enquiries.  We apologise for any inconvenience this may cause.

Current status

Number of confirmed and probable cases of COVID-19 (novel coronavirus) in:

  • New Zealand: 1,039

  • Bay of Plenty: 31

  • Lakes: 12

These numbers are updated on this page after the Ministry of Health daily public update (mid-afternoon). See the Ministry of Health website for more information on COVID-19 cases in New Zealand.

Number of confirmed and probable cases of COVID-19 (novel coronavirus) in:

  • Western Bay of Plenty: 30

  • Eastern Bay of Plenty: 1

  • Rotorua: 8

  • Taupō: 4

These numbers are updated on this page after the Ministry of Health daily public update (mid-afternoon).

If you feel unwell please call Healthline
(for free) on 0800 358 5453

Recently, an outbreak of a new coronavirus disease now called COVID-19 (sometimes called novel coronavirus or 2019-nCoV) was identified.  COVID-19 was first reported in Wuhan City, Hubei Province, China.  It has since been reported in other countries around the world, including New Zealand. The latest information on this is available on the World Health Organization website.

Coronaviruses are a large and diverse family of viruses which cause illnesses such as the common cold.  The most recent diseases caused by coronaviruses include severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS).   



Who should self isolate?

Anyone who has returned from overseas travel in the last two weeks should be self-isolating.

If you arrived before official border restrictions were announced, seeing out the balance of your 14 days in self-isolation is the sensible, safest and best thing you can do for the community around you.

  • If you travelled to New Zealand from any country you should self-isolate for 14 days from your date of departure. If you arrived more than 14 days ago, you do not need to self-isolate.

  • If you have been in close contact with someone confirmed with COVID-19, you should self-isolate for 14 days from the date of contact.

For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453 for international SIMS. 



New border measures announced

The Government has announced further border measures restricting entry to New Zealand.

From 11.59pm 19 March 2020, only New Zealand residents and citizens (and their children and partners) will be permitted to enter New Zealand.  (This includes the Realm countries, Australian citizens and permanent residents ordinarily resident in New Zealand, airline and marine crew).

Click here to find out more.



New Zealand at highest alert level

COVID-19 Alert Levels were introduced to New Zealand on Saturday 21 March.

Effective from midnight on Wednesday 25 March, New Zealand is at Alert Level 4

This means that there is heightened risk that COVID-19 is not contained in New Zealand and that a range of measures are being put in place to prevent spread.

Key actions at this level include:

  • Everyone is required to stay home, except for those supporting essential services

  • Travel will be severely limited – only essential travel is allowed

  • All educational facilities are closed

  • All public venues will be closed – this includes libraries, cinemas, food courts, gyms, pools

  • All non-essential businesses and workplaces will be closed

  • Supermarkets, pharmacies and other essential services will continue

  • Healthcare services will be prioritised – elective services will be deferred

  • Supplies may be rationed and facilities requisitioned if needed

  • Updates will be regular and the alert level will be emphasised

View the Alert Level Table here.



Key websites:


Key links:


If you have health-related concerns about coronavirus, call the dedicated Healthline 0800 number: 0800 358 5453 or for international SIMS +64 9 358 5453. The line is staffed by nurses, paramedics and health advisors and operates 24 hours a day, 7 days a week. Interpreters are available.



Information for:



Advice for Health Professionals:


Notification of suspected or confirmed cases of COVID-19 (Novel Coronavirus)

Health practitioners are required to notify any suspected or confirmed cases of COVID-19 (novel coronavirus) to the local Medical Officer of Health. A COVID-19 eReferral notification form is now available for all Bay of Plenty and Lakes GPs to send notifications to Toi Te Ora.

If you require advice relating to any possible cases, please call the duty Medical Officer of Health through the hospital switchboard.



Media releases from Toi Te Ora Public Health 





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